Tickets: Standard ticket rate for both adult and children. Children under 11 must be accompanied by an adult.
Children under 5 years old and below 1.2 meters tall can enter the venue for free, and must present relevant proof before entering the venue
Each parent/guardian can only bring one child into the venue for free.
Guest with senior tickets may need to present their senior card or ID card when entering the venue.
After purchasing the tickets, the tickets are only valid on the selected date and can only be used once (except VIP Pass).
Please ensure that the information entered is correct. The ticket information cannot be modified.
Tickets will be sent by email after online purchase.
Tickets and other rights are non-transferable, non-exchangeable, non-refundable and cannot be withdrawn. Tickets can only be used by the same customer within the validity period.
There is a limit on the number of people during the time period on a first come first served basis.
30 minutes is recommended for each entry experience.
Customers who fail to enter the venue on the day will not be refunded or rescheduled.
Guests with heart disease, pregnancy, who are sensitive to light and shadow, and with other diseases, please decide whether to enter the venue or not. Go Museum will not be responsible for discomfort and other casualties caused by the on-site environment.
Tickets or identification must be presented for verification upon entry.
Late arrivals may be refused admission or rescheduled to the earliest available slot.
If you have pets (except assistance dogs), please place them in a pet carrier or pet carriage.
No food or drink is allowed in the venue.
To avoid accidents, GO museum reserves the right to refuse entry to anyone wearing shoes with a heel of less than 1cm on either side. Disposable shoes can be purchased at office counter.
Please do not run or jump to avoid accident. Children must be supervised by a parent or guardian. There are mirrors on the floor of the museum and long skirts can be rented at the box office if you are wearing loose clothing or short skirts.
GO museum is not responsible for any damage or loss of property, whether such damage or loss is caused by the negligence of GO museum or otherwise.
Please carefully use the facilities and GO museum reserves the right to claim compensation for any damage found.
GO museum reserves the right to refuse entry to, or to require the departure of, any person who does not comply with the rules of the venue or who engages in dangerous, unlawful or disrespectful conduct, or who is required to leave the venue for safety, security or order, or as GO museum deems necessary in the circumstances, without refund, liability or compensation.
GO Museum does not guarantee that visitors will be able to experience all programs in one visit. If some programs are suspended due to equipment renewal, special events, routine inspections, overcrowding or other reasons, no refund will be made and no other dates will be changed.
Bad Weather Arrangement:
Venue will be closed when/3 hours before the Hong Kong Observatory issues a tropical cyclone warning or black rainstorm warning signal. For guests purchased tickets, please contact ticket platform to change the date to day within the exhibition period. For operation resumption arrangement, please visit Facebook or Instagram of Go Museum.